cancellation policy

New clients will have to pay a booking fee totalling 50% of their starting service price to secure their appointment. This amount is then deduced from the cost of your first appointment. This booking fee is non-refundable unless 48 hours’ notice is given.

        

I understand that it is sometimes unavoidable due to sickness, work commitments and emergencies to cancel your appointment; however I ask that you let me know as soon as possible.

 

For existing clients I require a minimum of 24 hours notice when cancelling or rescheduling an appointment. If you give me less than 24 hours notice you will be expected to pay 50% of your service cost before you can book another appointment with me. If you do not turn up to your appointment and did not cancel you will be expected to pay 100% of your service cost before you can book another appointment.

 

If for any reason I need to cancel your appointment I will endeavour to give you a minimum of 24 hours notice. If I cannot give you 24 hours notice you will receive 25% off your next service.

 

If you need to cancel your appointment please send a SMS or Whatsapp to 07951 002 684 if possible, this is my preferred method of communication  however you can send a message via my Facebook page: fb.me/nailsbynatwoolwich, Instagram @nailsbynatwoolwich or to my email: nat@nailsbynatwoolwich.co.uk

 

When booking an appointment with me an automatic email will be sent to you confirming the date, time and treatment. If you do not get an email please let me know. You will where possible also receive a reminder email 24 hours before your appointment.

 

By booking an appointment with me you agree to this cancellation policy.