cancellation policy

New clients have to pay a booking fee totaling 50% of their starting service price to secure their appointment. This amount is then deduced from the cost of your first appointment. This booking fee is non-refundable unless 48 hours’ notice is given to cancel or reschedule.

        

I understand that cancelling is sometimes unavoidable due to sickness, work commitments and emergencies, I ask that you let me know as soon as possible.

 

I require a minimum of 48 hours’ notice when cancelling or rescheduling an appointment. If you give me less than 48 hours’ notice you will be expected to pay 50% of your service cost before you can book another appointment. If you give me less than 24 hours’ notice of cancellation or rescheduling or do not turn up to your appointment, you will be expected to pay 100% of your service cost before you can book another appointment.

 

If for any reason I need to cancel your appointment I will endeavor to give you a minimum of 24 hours’ notice.

 

If you need to cancel your appointment please send a SMS or Whatsapp to 07951 002 684 if possible, this is my preferred method of communication  however you can send a message via my Facebook page: fb.me/nailsbynatwoolwich, Instagram @nailsbynatwoolwich or to my email: nat@nailsbynatwoolwich.co.uk

 

When booking an appointment with me an automatic email will be sent to you confirming the date, time and treatment. If you do not get an email, please let me know. You will where possible also receive a reminder email 24 hours before your appointment.

 

By booking an appointment with me you agree to this cancellation policy.